Refund policy

Our return policy

For change-of-mind returns or exchanges because you chose the wrong size, you cover return shipping.

If your item is faulty, arrives damaged, doesn’t match its description, or we sent the wrong item or size, we’ll cover reasonable return shipping costs.

Change-of-mind returns and sizing exchanges

Contact us within 30 days of delivery. Items must be unworn, unused, with tags and their original packaging.

We don’t offer change-of-mind returns on sale items or gift cards. Original shipping charges and return postage are not refundable for change-of-mind returns.

These conditions and the 30-day window do not limit your rights under Australian Consumer Law.

How to start a return

Email hello@peppergrey.com.au with your order details before posting your return. We’ll guide you through the next steps.

Returns go to:

Suite 211, Level 2/33–43 Rowe St
Eastwood NSW 2122
Australia

Faulty, damaged or incorrect items

Please contact us as soon as you notice a problem, with photos if possible. We’ll arrange return postage or reimburse reasonable return shipping costs once the problem is confirmed. Keep your postage receipt.

We’ll provide the appropriate repair, replacement or refund under Australian Consumer Law. For a major product problem, you can choose a refund or replacement.

You don’t need the original packaging for a faulty-product return. Your consumer rights aren’t subject to a 48-hour reporting deadline.

Exchanges

Want to swap an item? Email hello@peppergrey.com.au and we’ll help you arrange it.

Refunds

Once your return arrives, we’ll assess it and let you know the outcome. Approved refunds go back to your original payment method and should appear within 10 business days, although banks can take longer.

If your approved refund hasn’t arrived after 15 business days, email us and we’ll follow it up.

Nothing in this policy excludes your rights under Australian Consumer Law, including any entitlement to reimbursement of shipping costs.